AIOps Engineer / Senior AIOps Engineer
Manpowergroup Services India
We are looking for an experienced AIOps Engineer / Senior AIOps Engineer to design and implement enterprise-scale AIOps, Observability, and Automation solutions. The role focuses on improving IT operations efficiency through event correlation, predictive monitoring, AI-driven insights, and self-healing automation to enhance service reliability and reduce operational noise.
Key Responsibilities
AIOps Strategy & Implementation
Design and implement enterprise-wide AIOps frameworks
Develop event correlation, noise reduction, and alert intelligence systems
Build predictive monitoring and anomaly detection models
Enable proactive and autonomous IT operations
Create service health dashboards and operational KPIs
Event Management & Correlation
Configure and optimize event management platforms
Implement alert aggregation, deduplication, and suppression techniques
Build topology-based event correlation models
Enable root cause analysis and incident intelligence workflows
Reduce alert fatigue and improve operational efficiency
Observability Engineering
Implement observability across infrastructure, applications, cloud, databases, and networks
Establish distributed tracing and service dependency mapping
Define monitoring standards, KPIs, and SLAs
Integrate telemetry using tools like OpenTelemetry
Strengthen SRE and reliability practices
ITSM & ServiceNow ITOM Integration
Integrate monitoring tools with ServiceNow ITOM
Configure Event Rules, CMDB, Service Mapping, and Operational Intelligence
Automate incident creation and remediation workflows
Improve ITIL-based process alignment (Incident, Problem, Change, Event Management)
Automation & Self-Healing
Develop automation runbooks for operational efficiency
Build self-healing and auto-remediation solutions
Use tools like Ansible, PowerShell, Python, Azure Runbooks, and Rundeck
Implement automation use cases (restart services, cleanup, scaling, recovery)
Cloud & Modern Operations
Manage observability across AWS, Azure, GCP, Kubernetes, and Docker environments
Support cloud-native monitoring and SRE practices
Ensure high availability and service reliability
Reporting & Governance
Build executive dashboards and KPI reports
Track MTTR, MTBF, alert reduction, and automation savings
Support continual service improvement initiatives
Required Skills
AIOps & Observability
ServiceNow ITOM / Dynatrace / Splunk ITSI / Moogsoft / BigPanda
Datadog, AppDynamics, Prometheus, Grafana, Elastic Stack
OpenTelemetry
Cloud Platforms
AWS / Azure / Google Cloud
Kubernetes & Docker
ITSM & Processes
ITIL v4 Framework
Incident, Problem, Change, Event Management
CMDB & Service Mapping
Automation & Scripting
Python, PowerShell, Bash
Ansible, Azure Automation / Runbooks
REST APIs integration
AI / Data Concepts
Machine Learning fundamentals
Anomaly detection & predictive analytics
Event correlation models
Required Experience
10–12 years in IT Operations / Infrastructure Support
4–5 years in AIOps / Observability Engineering
Experience in large enterprise environments (10,000+ users)
Hands-on experience with ServiceNow ITOM or equivalent tools
Exposure to Managed Services / SRE environments preferred
Preferred Certifications
ServiceNow ITOM Certified Implementation Specialist
Dynatrace Professional Certification
ITIL v4 Foundation / Managing Professional
Microsoft Azure Administrator / Architect
Kubernetes Administrator (CKA)
Key Competencies
Technical
AIOps Architecture Design
Event Correlation & Automation
Observability Engineering
Cloud Operations & SRE Practices
Root Cause Analysis
Behavioral
Strong analytical & problem-solving skills
Stakeholder management
Technical leadership
Continuous improvement mindset
Automation-driven thinking
Role Impact
This role plays a key part in digital operations transformation, enabling organizations to shift from reactive monitoring to intelligent, predictive, and self-healing IT operations with measurable improvements in cost, efficiency, and service reliability.