Technical Support Executive

Job Description

A V Techno Soft India Private Limited is looking for a Technical Support Executive to provide technical support, software installation, implementation, and troubleshooting assistance to customers using our EasyTimePay HRMS Software. The ideal candidate should have basic to intermediate knowledge of MS SQL Server, Windows systems, networking, firewall configuration, and technical troubleshooting, along with good communication and customer-handling skills. Key Responsibilities 1. MS SQL Server Support Work with MS SQL Server for basic database operations and troubleshooting. Write and execute basic SQL queries. Assist with database backup and restore activities. Identify and resolve basic database-related issues. 2. HRMS Software Installation & Implementation Install and configure EasyTimePay HRMS Software at customer locations or servers. Configure software, databases, services, and required system settings. Assist customers during software implementation and deployment. Troubleshoot installation, configuration, and connectivity issues. 3. Customer & Tele-Support Provide technical support through telephone and remote-support tools. Assist customers in using EasyTimePay HRMS Software. Understand customer issues and provide appropriate solutions. Troubleshoot attendance, employee, payroll, and software-related issues. Escalate complex issues to the technical or development team when required. Maintain records of customer complaints, support requests, and resolutions. 4. System, Network & Firewall Support Troubleshoot basic Windows operating system issues. Understand basic networking concepts, IP addresses, ports, and services. Configure and troubleshoot Windows Firewall and related settings. Troubleshoot connectivity between software, databases, servers, and biometric devices. Provide basic remote desktop and technical support. Required Skills Basic to intermediate knowledge of MS SQL Server. Knowledge of software installation and configuration. Basic knowledge of Windows Desktop/Server. Understanding of Networking, TCP/IP, IP Addresses, Ports, and Firewall. Good technical troubleshooting and problem-solving skills. Good verbal communication and customer-handling skills. Comfortable providing support over telephone and remote-support tools. Knowledge of HRMS, Payroll, Attendance, or Biometric Systems is an advantage. Eligibility Graduate in any relevant discipline. 0–2 years of experience in technical support, software support, or IT support. Freshers with relevant technical knowledge and good communication skills can apply. Good command of English is required. Candidates should be comfortable working from the office in Dwarka, Delhi-NCR. Preferred Candidate Profile The ideal candidate should have a combination of MS SQL knowledge, software installation and implementation experience, technical troubleshooting skills, basic networking and firewall knowledge, and strong customer-support skills. Experience with HRMS, attendance, payroll, or biometric software will be an added advantage. Benefits Mobile Allowance ESI (ESIC) Day Shift Full-Time Employment Work from Office