Software Support Executive

Caresoft Systems is looking for a Software Support Executive to provide technical and application support for its Hospital Information System (HIS). The role involves assisting hospital clients, troubleshooting software issues, coordinating with development teams, and ensuring smooth functioning of healthcare applications.

Key Responsibilities

Provide application and technical support to hospital clients.
Understand and resolve issues related to OPD, IPD, Billing, Pharmacy, Lab, and MIS modules.
Identify, troubleshoot, and document software-related problems.
Coordinate with development and implementation teams for issue resolution.
Assist users with application functionality and workflow-related queries.
Perform basic database checks and SQL queries when required.
Monitor reported issues and ensure timely resolution.
Maintain proper records of support tickets and client requirements.
Assist with software testing and new module implementations.

Required Skills

Software/Application Support
Basic SQL & Database Knowledge
Troubleshooting
Hospital Management Software
MS Office
Basic HTML / Web Knowledge
Issue Tracking
Client Communication
Software Testing
Problem-solving Skills