Service Executive

Job Description

We are looking for a Service Executive to manage customer service requirements, coordinate service activities, and ensure timely resolution of customer concerns. The role is suitable for candidates with good communication, coordination, and problem-solving skills who can maintain strong customer relationships and support smooth service operations. Key Responsibilities Handle customer service queries and resolve issues promptly. Coordinate with service teams, technicians, and customers for service requests. Schedule service visits and follow up on pending jobs. Maintain service records, customer details, and service reports. Communicate service updates, timelines, and requirements to customers. Follow up with customers after service completion to ensure satisfaction. Identify recurring issues and escalate complex cases to senior management. Support service documentation, billing coordination, and daily reporting. Maintain professional relationships with existing customers. Ensure service activities are completed within agreed timelines. Requirements Graduate or equivalent qualification preferred. Experience in customer service, after-sales service, or service coordination is preferred. Good verbal and written communication skills. Strong customer handling and problem-solving abilities. Basic computer knowledge and MS Office skills. Good coordination and follow-up skills. Ability to work independently as well as in a team.