Quality Analyst

Job Description

FourFold Legal is seeking a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the quality of business processes and customer interactions. The ideal candidate should have at least 6 months of experience in quality assurance, strong analytical skills, and the ability to identify process gaps while ensuring compliance with company quality standards. Key Responsibilities Monitor and evaluate operational processes and customer interactions to ensure quality standards are met. Conduct regular quality audits and prepare detailed quality reports. Identify process gaps, errors, and improvement opportunities. Provide constructive feedback and recommendations to improve team performance. Track quality metrics and maintain accurate documentation. Collaborate with operations and training teams to implement corrective and preventive actions. Ensure compliance with internal quality guidelines and standard operating procedures (SOPs). Assist in developing and updating quality checklists, scorecards, and audit processes. Participate in process improvement initiatives to enhance overall operational efficiency. Eligibility Criteria Experience: Minimum 6 months in a Quality Analyst/Quality Assurance role. Education: Graduate in any discipline. English: Good (Intermediate/Advanced) communication skills. Age: 21–45 years. Gender: Open to all. Preferred Qualifications Experience in customer service, BPO, legal process, or operations quality. Knowledge of quality frameworks, scorecards, and performance monitoring. Ability to analyze data and recommend process improvements.