Process Analyst

Job Description

Transact BPO Services India is looking for a detail-oriented and customer-focused Process Analyst to support daily business operations, customer interactions, documentation, and process efficiency. The ideal candidate should have strong communication skills, attention to detail, and the ability to manage customer and operational responsibilities effectively. Key Responsibilities Handle inbound and outbound customer calls professionally. Understand customer requirements and provide accurate solutions. Maintain customer records, CRM updates, and process documentation. Monitor operational activities to ensure accuracy and timely completion. Coordinate with internal teams for issue resolution and smooth service delivery. Follow company processes, quality standards, and compliance guidelines. Identify process gaps and report issues to team leaders or managers. Support customer retention, lead generation, and sales activities when required. Maintain accurate records of customer interactions and transactions. Meet assigned productivity, quality, and customer service targets. Required Skills Strong verbal and written communication skills. Customer handling and interpersonal skills. Good problem-solving and analytical abilities. Attention to detail and accuracy. Basic computer and CRM knowledge. Ability to multitask and work under deadlines. Willingness to work in a BPO/voice process environment. Knowledge of inbound, outbound, or blended processes is an advantage. Fluency in Kannada, Telugu, Tamil, Hindi, or Malayalam is preferred. What We Offer Competitive salary of ₹18,000–₹30,000 per month. PF and ESI benefits. Flexible working hours. Professional work environment. Training and learning opportunities. Career growth opportunities within the BPO and operations domain