Operations Head

Job Description

Elevatewithb is seeking a proactive and organized Operations Head to oversee the day-to-day operations of our EdTech organization. The ideal candidate will be responsible for ensuring smooth coordination across departments, managing operational processes, improving efficiency, supporting student services, and driving continuous process improvements. The role requires excellent leadership, communication, and organizational skills. Key Responsibilities Manage and monitor daily business operations to ensure smooth workflow. Coordinate with Sales, Marketing, Academic, and Student Support teams. Plan, implement, and improve operational processes for maximum efficiency. Manage office administration, vendor relationships, and procurement activities. Ensure smooth execution and delivery of training programs and courses. Monitor student onboarding, attendance, support, and issue resolution. Prepare operational reports and analyze key performance metrics. Develop and implement standard operating procedures (SOPs). Ensure compliance with company policies and operational standards. Manage operational budgets, resources, and inventory when required. Identify process gaps and recommend improvements to enhance productivity. Support management in strategic planning and execution. Required Skills Operations Management Team Coordination Process Improvement Office Administration Vendor Management Student Support Management Microsoft Excel MIS Reporting Communication Skills Problem Solving Time Management Leadership Skills Preferred Qualifications Minimum 1 year of experience in Operations, preferably in the EdTech, Education, Training, or Service Industry. Strong analytical and organizational abilities. Good command of English (Intermediate/Advanced). Ability to manage multiple tasks and work under deadlines. Experience in handling cross-functional teams is an added advantage. Benefits Competitive Salary Career Growth Opportunities Professional Development Friendly Work Environment Performance-Based Incentives (if applicable