Customer Support Executive

Job Description

MrMed is looking for a Customer Support Executive to manage customer interactions across pre-sales, order assistance and post-sales support. The role involves handling inbound and outbound calls, resolving customer queries, supporting sales conversions and coordinating with internal teams to ensure a smooth customer experience. The candidate should be comfortable learning about specialty medicines, prescription requirements and healthcare processes. Key Responsibilities Handle inbound and outbound customer calls related to medicines, orders, pricing, availability and delivery. Resolve customer concerns regarding delays, cancellations, refunds, order issues and follow-ups. Assist customers with pre-sales enquiries and support them in placing orders. Follow up with potential customers, pending orders and unresolved queries. Work towards defined sales, conversion and customer service targets. Explain prescription requirements and guide customers on sharing valid prescriptions. Develop basic knowledge of specialty medicines, medical terminology and healthcare processes. Coordinate with Pharmacy, Procurement, Operations, Logistics and Sales teams for issue resolution. Track medicine availability and keep customers updated on order status and timelines. Maintain accurate records of calls, customer interactions, orders and follow-ups. Handle customer conversations with patience, empathy and professionalism. Required Skills 1+ year of experience in Customer Support, Inside Sales, Telecalling, Telesales, Healthcare or E-commerce. Excellent verbal communication and interpersonal skills. Comfortable handling inbound and outbound calls. Strong follow-up, problem-solving and customer-handling abilities. Customer-focused and empathetic approach. Comfortable working with sales targets and performance metrics. Basic computer skills and familiarity with CRM or order management systems. Ability to manage multiple tasks in a fast-paced work environment. Willingness to work in rotational shifts, if required. Eagerness to learn about medicines and healthcare processes. Why Join MrMed? Join MrMed and become part of a customer-focused HealthTech and specialty pharmacy environment where every interaction can make a meaningful difference. This role offers an opportunity to develop expertise in customer experience, healthcare support, sales and order management while working with a collaborative team.