Customer Support Executive / BPO Executive

Job Description

We are hiring Customer Support Executives for ICEGATE. The role involves handling customer queries, providing support over calls, and ensuring high-quality service delivery. Candidates must have prior BPO experience and strong communication skills. Key Responsibilities Handle inbound customer calls and resolve queries Provide accurate information and assistance to customers Maintain high standards of customer satisfaction Follow communication scripts and company guidelines Document call details and update records Support sales/service-related customer requirements Key Skills Required Excellent verbal and written communication skills Experience in BPO / Customer Service / Voice Process Good interpersonal and problem-solving skills Basic computer knowledge Ability to handle pressure and customer queries