Customer Support

Job Description

**Job Description:** We are seeking a detail-oriented Customer Support Specialist to bridge seamless experiences between our fast-growing e-commerce platform and its diverse user base. This role demands proactive resolution of order, payment, and product inquiries while maintaining high satisfaction standards in a remote, multi-channel environment. **Responsibilities:** - Resolve order discrepancies and payment issues within SLA timelines. - Manage 10+ concurrent chat sessions with personalized, efficient responses. - De-escalate complex complaints using structured problem-solving frameworks. - Diagnose technical glitches and guide users through step-by-step solutions. - Update internal knowledge bases with recurring issue patterns and fixes. - Collaborate with logistics teams to track and communicate shipment delays. - Maintain 95