Customer Support

Job Description

**Job Description:** We seek a seasoned Customer Support Specialist to bridge brand promises with shopper satisfaction. You’ll resolve complex order discrepancies, payment issues, and delivery delays across high-volume e-commerce channels. Your expertise in de-escalation and rapid problem-solving will turn friction into loyalty, ensuring every interaction strengthens our marketplace reputation. **Responsibilities:** - Diagnose and resolve escalated order, payment, and refund disputes. - Manage 30+ concurrent email and chat conversations without quality drops. - Identify recurring issues and propose system or process improvements. - Maintain brand tone while adapting responses to diverse shopper personalities. - Update internal knowledge bases with verified solutions for common problems. - Collaborate with logistics and inventory teams to prevent