Customer Care Executive

Job Description

Job Title: Customer Care Executive (Inbound/Outbound – Airtel Black Process) Company: Moil Education Location: Sector 18, Gurgaon Job Type: Full-Time Salary: ₹18,500 – ₹26,700 per month Open Positions: 87 Job Overview Moil Education is hiring dynamic and customer-focused individuals for the role of Customer Care Executive (Inbound/Outbound) for the Airtel Black process. This role involves handling customer interactions, resolving queries, and delivering high-quality service in a fast-paced BPO environment. Key Responsibilities Handle inbound and outbound customer calls professionally and efficiently Address customer queries, concerns, and complaints with a solution-oriented approach Provide accurate information about services and resolve issues promptly Maintain detailed records of customer interactions and follow-ups Escalate complex issues to the appropriate department when necessary Meet performance metrics such as call handling time, customer satisfaction, and resolution rates Collaborate with team members to ensure seamless customer experience Eligibility Criteria Minimum qualification: 12th Pass or above Experience: 0 to 6+ years in Customer Support / Telecalling / BPO Languages Required: Hindi, Telugu Strong communication and interpersonal skills Basic computer knowledge and ability to manage customer data Work Details 6 Days Working Day Shift Open to all genders