Customer Care Executive

Job Description

Job Overview We are looking for a Customer Care Executive to join our team and provide excellent customer support by handling customer queries, resolving issues, and ensuring a smooth customer experience. The ideal candidate should possess good communication skills, a customer-focused approach, and the ability to work in a fast-paced environment. Key Responsibilities Handle customer queries through calls, emails, and chats Provide accurate information about products and services Resolve customer complaints and ensure customer satisfaction Maintain customer records and update databases Follow up with customers regarding pending issues or feedback Coordinate with internal teams for quick issue resolution Maintain professional communication with customers Required Skills Good verbal and written communication skills Basic computer knowledge and MS Office skills Problem-solving and multitasking abilities Positive attitude and customer-handling skills Ability to work in rotational shifts if required Eligibility Criteria Minimum qualification: 12th Pass / Graduate Freshers and experienced candidates can apply Experience in customer support, BPO, or telesales will be an added advantage Perks & Benefits Attractive salary package Incentives and performance bonuses Career growth opportunities Professional and supportive work environment Training and skill development programs