Customer Care Executive (Non-Voice)

Job Description

The Glitter Exports is seeking a Customer Care Executive to handle customer queries, provide timely support, and ensure a positive customer experience. The role involves managing customer communications through email, chat, and other non-voice channels while maintaining accurate records and resolving issues efficiently. Key Responsibilities Respond to customer inquiries via email, chat, and other non-voice channels. Resolve customer concerns and provide accurate information about products and services. Maintain customer records and update databases regularly. Coordinate with internal teams for issue resolution and order updates. Ensure timely follow-up on customer requests and complaints. Maintain high levels of customer satisfaction and service quality. Prepare reports and document customer interactions. Follow company policies and customer service standards