CRM Executive

Job Description

We are looking for a customer-focused CRM Executive to manage customer interactions, improve service experience, and support customer retention initiatives. The candidate will handle customer queries, analyze feedback, maintain CRM records, and coordinate with internal teams to ensure timely resolution of customer concerns. Job Responsibilities Develop and execute CRM activities to improve customer engagement and retention. Handle customer queries through calls, chat, email, and other communication channels. Maintain accurate customer records and update CRM systems regularly. Analyze customer feedback, complaints, and service data to identify recurring issues. Coordinate with operations and other departments for timely query resolution. Follow up with customers to ensure satisfactory resolution of concerns. Monitor customer service performance and identify areas for improvement. Prepare basic reports related to customer interactions and service issues. Maintain professional communication and ensure a positive customer experience. Required Skills Customer Support and Customer Service Customer Handling CRM Management Chat and Non-Voice Support Email Writing Complaint Resolution Communication and interpersonal skills Basic data analysis and reporting Good coordination and follow-up skills Eligibility 1–2 years of experience in CRM, customer support, customer success, or service operations. Graduate candidates are preferred, although graduation is not mandatory. Good verbal and written communication skills. Comfortable working with CRM software, email, chat, and customer support tools. Experience in healthcare, diagnostics, or medical services will be an advantage. Key Responsibilities The selected candidate will play an important role in strengthening customer relationships, improving service quality, and supporting customer retention through effective communication, follow-ups, and coordination with internal teams. Company Overview Thyrocare Technologies Limited is a diagnostic healthcare company focused on providing quality and affordable diagnostic services. The company operates centralized and regional processing laboratories and serves customers and healthcare partners across multiple locations.