collection executive

Job Description

**Job Description:** We seek a motivated entry-level Collection Executive to join our Agency, driving timely recovery while maintaining positive customer relationships. You will handle inbound/outbound calls, negotiate payment plans, and ensure compliance with regulatory guidelines. This role offers hands-on training in financial collections and career growth opportunities. **Responsibilities:** - Contact customers via phone to remind about overdue payments - Negotiate flexible repayment solutions to resolve delinquent accounts - Maintain accurate records of all collection activities in CRM - Follow up on promised payments and escalate unresolved cases - Adhere to Fair Debt Collection Practices and company policies - Identify early warning signs of default and report to supervisors - Provide exceptional service to preserve customer goodwill - Meet daily and monthly