Analyst III – Policy Administration

Job Description

Smartcliff Learning Solutions LLP is looking for an Analyst III – Policy Administration to support policy administration and related services for Life and Annuity Insurance processes. The role involves accurate transaction processing, quality checks, compliance, and timely resolution of customer service-related issues. Candidates should have good communication, analytical, and problem-solving skills and be comfortable working in rotational and night shifts. Key Responsibilities Handle policy administration and related services for Life and Annuity Insurance policies. Perform routine processing, transaction handling, and quality checks as per defined processes. Maintain accuracy and meet required service-level agreements (SLAs). Follow company, project, quality, security, and compliance standards. Handle confidential customer and business information responsibly. Identify critical customer service issues and escalate them appropriately. Develop a strong understanding of assigned processes and client requirements. Required Skills Good verbal and written English communication. Strong analytical and problem-solving abilities. Good attention to detail and accuracy. Ability to work independently and as part of a team. Willingness to work in rotational and night shifts. Basic computer and documentation skills. Benefits PF, Internet Allowance, Flexible Working Hours, Laptop, 5 Working Days, and One-way/Two-way Cab Facility.